At BioTrade For Medical Supplies LLC, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website biotradeoman.com or communicate with us through any of our online services.
1. Who We Are
BioTrade For Medical Supplies LLC is a registered company based in Al Khuwair, Bousher, Muscat Governorate, Oman, specializing in Medical Laboratory Diagnostics, Point-of-Care Solutions, and Healthcare Supplies. We also operate through our UAE branch Biotina LLC (Sharjah, SHAMS Free Zone, P.O. Box 515000). Our website provides product information, service details, and communication channels for healthcare providers and partners.
2. Information We Collect
We may collect the following types of data:
Contact Information: such as your name, email address, phone number, and organization details when you contact us or submit a form.
Technical Information: including your IP address, browser type, device information, and usage patterns to help improve website performance and security.
Order or Inquiry Data: information related to your product inquiries, service requests, or orders.
Cookies: to enhance your browsing experience (see section 5 below).
3. How We Use Your Information
We use your information to:
Respond to your product or service inquiries.
Process and deliver your orders efficiently.
Improve website functionality and user experience.
Ensure compliance with applicable legal and regulatory requirements.
Communicate updates, promotions, or important notices related to our services (only if you consent).
We do not sell, rent, or trade your personal information to any third parties.
4. Data Sharing and Third Parties
We may share your information only with:
Trusted service providers (e.g., logistics, IT support, or maintenance partners) who help us operate our business and deliver your orders.
Regulatory or legal authorities, if required by law.
All third parties are bound by strict confidentiality and data protection agreements.
5. Cookies and Tracking Technologies
Our website uses cookies to:
Save your preferences and login details for convenience.
Analyze website traffic and usage patterns for performance improvement.
You can disable cookies through your browser settings, but some site features may not function properly without them.
6. Data Retention
We retain your personal data only as long as necessary to:
Fulfill the purposes described above.
Comply with legal obligations.
Maintain business and accounting records.
If you contact us, your correspondence may be kept for reference or service quality improvement.
7. Your Rights
You have the right to:
Request a copy of the personal data we hold about you.
Ask us to correct or delete your information (unless required by law to keep it).
Withdraw your consent for marketing communications at any time.
We implement strong administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, misuse, or alteration. However, please note that no online transmission is completely secure, and we encourage you to take care when sharing personal data online.
9. Links to Other Websites
Our website may include links or embedded content (such as videos or documents) from third-party websites. We are not responsible for the privacy practices of those external sites. Please review their policies before sharing any information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
